Have questions about working with us?
This section answers the most common questions we receive from clients.
You’ll find information about pricing, timelines, the construction process, and what to expect at each stage. If your question isn’t listed here, feel free to contact us directly.
We’re happy to help.
Frequently asked questions
We specialise in residential construction, including renovations, extensions, and new homes. Whether it’s a small upgrade or a complete custom build, we approach every project with care, craftsmanship, and attention to detail.
We are based in Stanthorpe, Queensland, and work across the surrounding regions, including the Granite Belt. If you’re not sure whether we cover your location, feel free to reach out and ask.
Both. We can build from your existing architectural plans or work alongside your designer or draftsperson to create something entirely tailored to your needs, block, and lifestyle.
Timeframes vary depending on the scope and complexity of the project. After our first consultation, we provide a clear and realistic timeline so you know what to expect at every stage, from approvals through to final handover.
Yes. We are fully licensed with the QBCC (Queensland Building and Construction Commission), Licence No. 15529827, and are proud members of Master Builders Queensland. All work is insured and compliant with the latest Australian building standards.
We follow a clear five-step process to keep things simple and transparent.
Initial consultation to understand your vision, needs, and budget
Site visit and detailed quote
Planning, documentation, and council approvals if required
Construction phase with regular updates and supervision
Final walk-through and project handover
We also remain available after completion to support you with any follow-up questions.
Our pricing is tailored to each project and based on quality materials, experienced trades, and transparent planning. We provide a clear quote and a detailed contract upfront, so there are no surprises along the way.
Yes. You’ll deal directly with a member of our core team, usually the builder or site manager. We prioritise open and clear communication from start to finish.
Yes. We’re experienced with local council processes and can assist with building approvals, permits, and inspections to make the process as smooth as possible.
Definitely. Visit our Projects page or check out our Instagram @lumabuilding to see photos and videos from our latest builds and renovations.
Send us a message, give us a call, or fill in our contact form. We’ll set up a time to talk about your ideas, visit the site, and prepare a no-obligation quote that fits your needs.
To ensure consistency, quality, and accountability, we work exclusively with our trusted network of licensed trades and suppliers. This allows us to manage every step of the project with precision and avoid issues that often arise when third parties are involved.
Yes. Once the project is complete, we walk through the finished work with you to ensure everything meets expectations. It’s also a chance to address any final questions or touch-ups before handover.
We stand by our work. If anything needs attention after completion, we’ll come back to assess and fix it as soon as possible. Your satisfaction and peace of mind matter to us.
Not at the moment. We currently do not offer in-house financing or work with partnered lenders. However, we’re happy to provide any documentation required for your own financial institution.
We do have plans to explore partnerships in the future to better support our clients throughout the entire process.
Let’s talk about your project
